At Modeza, we strive to provide the highest level of customer satisfaction. If, for any reason, you are not satisfied with your purchase, you have the right to return, complain, or exchange your products under the following terms.

Return Policy

• You have 7 days from the date you received your order to return the item.

• To return an item, it must be in its original condition, unused, and with all tags intact.

• The customer is responsible for the return shipping cost unless the item is defective or incorrect.

• Refunds will be processed within 14 days after we have received and inspected the item.

Complaint Policy

• If your item is defective or damaged, you have the right to file a complaint within 7 days of receiving the product.

• To initiate a complaint, please contact our customer service at Support@modeza.se with a description of the issue and any images of the defective item.

• If the complaint is approved, we will cover all shipping costs and offer either a refund or a replacement item.

Exchange Policy

• If you wish to exchange an item, you can do so within 7 days of receiving it, provided the item is unused and in its original condition.

• Exchanges are subject to stock availability. If we do not have the desired item in stock, we can offer you a refund or a gift card.

General Terms

• All returns, complaints, and exchanges must be pre-authorized by our customer service.

• The item must be returned in its original packaging, or an equivalent protective packaging.

• Please note that certain products, such as hygiene items or custom-made goods, are not covered by our return policy.

For questions or to initiate a return, complaint, or exchange, please contact us at support@modeza.se

Feel free to adjust this policy further depending on your needs and specific contact details.

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