Privacy Policy – Modeza

At Modeza, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. This privacy policy explains how we collect, use, share, and protect your personal information when you use our website and services.

1. Data Controller

Modeza, [Business Address], is responsible for the processing of your personal data and ensures that it is handled in accordance with the General Data Protection Regulation (GDPR).

2. What Data We Collect

When you visit our website, create an account, make a purchase, or contact our customer service, we may collect the following personal data:

• Name

• Address

• Email address (e.g., support@modeza.se)

• Phone number

• Payment information (e.g., credit card details)

• IP address and device information

• Purchase history and preferences

3. How We Use Your Data

We process your personal data for the following purposes:

• Processing orders and deliveries

• Sending order confirmations and other relevant communication

• Providing customer support and handling returns, complaints, and exchanges

• Sending marketing materials, newsletters, and offers (with your consent)

• Improving our website and services

• Complying with legal requirements, such as accounting and tax regulations

4. Sharing Your Data

We only share your personal data with third parties when necessary to provide our services, such as:

• Payment providers (to handle payments)

• Shipping services (to deliver your goods)

• IT service providers who maintain our website

• Authorities when required by law

We never sell your personal data to third parties for marketing or other purposes.

5. How Long We Store Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, the data will be securely deleted.

6. Your Rights

You have the following rights under GDPR:

• Right of Access: Request information about the personal data we hold about you.

• Right to Rectification: Request corrections of inaccurate or incomplete data.

• Right to Erasure: Request that your data be deleted (under certain conditions).

• Right to Restrict Processing: Request that the processing of your data be limited.

• Right to Data Portability: Request that your data be transferred to another controller.

• Right to Object: Object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at support@modeza.se.

7. Cookies

We use cookies on our website to improve your user experience, analyze traffic, and personalize content. For more information on how we use cookies, please see our [Cookie Policy].

8. Security

We take appropriate technical and organizational measures to ensure that your personal data is handled securely and protected from unauthorized access, loss, or manipulation.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: support@modeza.se

• [Business Address]

Return, Complaint, and Exchange Policy – Modeza

At Modeza, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your purchase, you have the right to return, complain, or exchange your products within 7 days of receiving them.

Return Policy

• You have 7 days from the date of receiving your order to return the item.

• The item must be unused, in its original condition, and with all tags attached.

• The customer is responsible for return shipping unless the item is defective or incorrect.

• Refunds will be processed within 14 days after we have received and inspected the returned item.

Complaint Policy

• If the item is defective or damaged, you have the right to file a complaint within 7 days of receiving it.

• To file a complaint, contact our customer service at support@modeza.se with a description of the issue and any relevant photos.

• If the complaint is approved, we will cover all shipping costs and offer a refund or replacement item.

Exchange Policy

• You can exchange an item within 7 days of receiving it, provided the item is unused and in its original condition.

• Exchanges are subject to availability. If the desired item is not in stock, we will offer you a refund or a gift card.

General Terms

• All returns, complaints, and exchanges must be pre-authorized by contacting our customer service at support@modeza.se.

• The item must be returned in its original packaging or equivalent protective packaging.

• Please note that certain products, such as hygiene items or custom-made goods, are not eligible for return.

For any questions or to initiate a return, complaint, or exchange, please contact us at support@modeza.se.

These policies can be further customized to fit specific legal requirements and business needs.